Privacy Policy
Who we are
Client Dojo is operated by Digital Fitness Solutions Pty Ltd (trading as Client Dojo), an Australian company. Digital Fitness Solutions Pty Ltd is responsible for the data described in this policy (the data controller). Contact: hello@clientdojo.app.
Summary
Client Dojo is a client-relationship tool for fitness businesses. It brings the business's client conversations — Instagram DMs, Facebook Messenger, WhatsApp, Trainerize messages, and Meta Lead Form submissions — into one inbox, and drafts replies that the business owner approves before anything is sent. We process two distinct categories of data: account information from the business owner, and conversation data belonging to the business's clients and leads, which we process on the business's behalf.
What we collect
- Business account details (name, email, ABN, billing address)
- Access tokens for the platforms the business connects (Meta, WhatsApp, Google Calendar, Notion, Trainerize) — stored encrypted, used solely to receive and send the business's own messages and lead submissions
- Client and lead conversation data across the connected channels, including message text, voice-note transcripts, and the basic profile details those platforms provide (name, profile photo)
- Usage telemetry (anonymized) to improve product quality
How we use it
Conversation data is used to display the business's inbox, to draft suggested replies for the business owner to approve, edit, or discard, and — with the business's consent at connect time — to learn the business's own reply style from its message history so drafts sound like the business. Approved replies are sent through the business's own platform connections. We do not sell personal data, use it for advertising, or share it with any business other than the one it belongs to.
Service providers
We use a small set of processors to run the service: Supabase (database and storage — hosted in Australia), Vercel (application hosting), Anthropic (AI drafting), OpenAI (voice-note transcription), Sentry (error monitoring), Stripe (billing), and Resend (transactional email). Data is otherwise shared only with the platforms the business has itself connected (Meta, Google Calendar, Notion, Trainerize).
Retention
Active account data is retained while the business is a paying customer. After cancellation, data is retained for 30 days hot, 12 months cold, then permanently deleted.
Your rights
You may request data export or deletion at any time by contacting hello@clientdojo.app. See also our data deletion instructions.